Wander takes great care to be a good neighbor in every community where we operate, and we take these standards seriously.
We understand that guests are often enjoying themselves and may inadvertently create noise or other disturbances. If a concern arises, our first step is always to reach out to you directly—through the Wander app and by phone—to make you aware of the issue and give you the opportunity to address it right away.
In most cases, this resolves the concern. However, if additional complaints are received, we may need to take further action:
As a general guideline, we ask guests to keep noise levels low from 10:00 p.m. to 8:00 a.m. Some communities set their own quiet-hour rules, and when that’s the case, you’ll find those details in the home’s “Before You Book” section.
These steps are in place to protect the comfort and enjoyment of all guests, homeowners, and neighbors—and to help maintain the trust we’ve built within each Wander community. In addition to these standards, a few specific stipulations apply to certain homes related to parking, trash and waste, and fire safety. Please review the following sections carefully, as these guidelines may vary by property.
If your Wander home offers on-site or shared parking, please use only the designated parking areas. Street parking may be limited or prohibited in some communities.
Where driveways or access roads are shared, please ensure these remain clear at all times so that our neighbors can enjoy their homes without obstruction.
In regions that experience heavy snowfall, parking guidelines may change during snow emergencies to accommodate plowing or local safety measures. Should we receive a parking-related concern, our team will reach out to you through the Wander app and by phone to resolve it promptly. Repeated violations may result in enforcement under this policy’s Law Enforcement process.
If your home provides outdoor trash or recycling containers, please store all waste securely within them and never leave trash curbside or outside of approved collection areas. In some communities—especially those near wildlife—bear-proof containers are provided. These must be used at all times for everyone’s safety (including the bears). Please avoid leaving food, waste, or trash on decks, picnic tables, or near hot tubs, as these can attract animals and create unnecessary mess.
If you need assistance removing trash during your stay, let us know through the app or by text—we’re happy to help. If a concern is reported, we’ll contact you directly; a repeat issue may be addressed under this policy’s Law Enforcement process.
Many Wander homes are located in regions where wildfire prevention is a shared community responsibility. We maintain every home according to state and local fire-safety standards and ask that guests do the same.
Outdoor fires are strictly prohibited except in the designated gas fire features provided at certain properties. Please review the home’s guidebook for specific instructions and safety details, including the location of fire extinguishers.
Do not place flammable materials near fire features, and please comply with all local regulations regarding open flames and fireworks. For everyone’s safety, this is a zero-tolerance policy—any violation will result in immediate termination of your stay and permanent restriction from the Wander platform.
Wander’s default policy is that smoking, vaping, and the use of e-cigarettes are not permitted inside or around any Wander home.
If smoking or vaping is allowed, the host will clearly specify where it is permitted, either on the property page or within the home guide.
A $1,000 fine will be applied to any guest found violating this policy, along with charges for additional cleaning, deodorizing, or damages.
To ensure every Wander home is maintained to the highest standard, we ask guests to treat the property with the same care and respect they would their own home.
If you notice any damage when you arrive, please notify our Concierge team on the day of arrival by texting (737) 377-3205 so it’s not assumed to have occurred during your stay.
Guests are responsible for maintaining the property in the condition it was found and for reporting any damage as soon as possible. If damage occurs beyond normal wear and tear, Wander may charge the payment method on file for the verified cost of repair or replacement. In cases where additional context is needed, our team will contact you directly to discuss and confirm details.
After checkout, Wander inspects each home to ensure it remains in exceptional condition. Should any issues arise, Wander has up to 14 days to submit a claim. Lack of cooperation or response regarding verified damages may result in direct charges to the card used for booking.
All amenities—including pools, hot tubs, gym equipment, and saunas—are to be used at your own risk. Guests are expected to supervise children and all members of their party appropriately throughout their stay.
All guests are expected to comply with local laws and community regulations while staying in a Wander home.
By booking, you agree if law enforcement, fire or security personnel visit the Wander home during your stay law enforcement, fire or security personnel and Wander have the right to have you and anyone staying with you vacate the Wander home with no credits or refund.
Eviction from the Property and Criminal Prosecution. You acknowledge that Wander has the right to evict any Guest from the property and cancel any existing rental agreement, without credits or refund, for misrepresentations in the booking process, misrepresentations in the rental agreement, use of false payment or identification methods, failure to vacate the premises at the end of the agreed rental term, or other violation of these Terms of Service and Wander’s Rules and Policies. If you are on the premises by false pretenses of any kind, including but not limited to credit card fraud or impersonation, you will be considered to have criminally trespassed on the property and stolen our services, and you will be prosecuted to the fullest extent of the law. Wander has the right to evict you from the premises for any violation of the above policies and may call the police to assist us in doing so and/or to press criminal charges when appropriate. Please also be aware that if the Police or other law enforcement officers are called to the home for any reason we reserve the right to have them evict you from the property immediately.