Wander’s Good Neighbor Policy
Wander takes great care to be a good neighbor in every community where we operate, and we take these standards seriously.
We understand that guests are often enjoying themselves and may inadvertently create noise or other disturbances. If a concern arises, our first step is always to reach out to you directly—through the Wander app and by phone—to make you aware of the issue and give you the opportunity to address it right away.
In most cases, this resolves the concern. However, if additional complaints are received, we may need to take further action:
- Second complaint: a fine equivalent to one night’s stay may be applied.
- Third complaint: guests will be required to vacate the property immediately, all remaining payments will be forfeited, and future use of the Wander platform may be restricted.
Before booking, please review the Before You Book section on the property page for any home- or neighborhood-specific guidelines related to noise or community expectations.
These steps are in place to protect the comfort and enjoyment of all guests, homeowners, and neighbors—and to help maintain the trust we’ve built within each Wander community. In addition to these standards, a few specific stipulations apply to certain homes related to parking, trash and waste, and fire safety. Please review the following sections carefully, as these guidelines may vary by property.
Parking
If your Wander home offers on-site or shared parking, please use only the designated parking areas. Street parking may be limited or prohibited in some communities.
Where driveways or access roads are shared, please ensure these remain clear at all times so that our neighbors can enjoy their homes without obstruction.
In regions that experience heavy snowfall, parking guidelines may change during snow emergencies to accommodate plowing or local safety measures. Should we receive a parking-related concern, our team will reach out to you through the Wander app and by phone to resolve it promptly. Repeated violations may result in enforcement under this policy’s Law Enforcement process.
Trash & Waste
If your home provides outdoor trash or recycling containers, please store all waste securely within them and never leave trash curbside or outside of approved collection areas. In some communities—especially those near wildlife—bear-proof containers are provided. These must be used at all times for everyone’s safety (including the bears). Please avoid leaving food, waste, or trash on decks, picnic tables, or near hot tubs, as these can attract animals and create unnecessary mess.
If you need assistance removing trash during your stay, let us know through the app or by text—we’re happy to help. If a concern is reported, we’ll contact you directly; a repeat issue may be addressed under this policy’s Law Enforcement process.
Fire Safety
Many Wander homes are located in regions where wildfire prevention is a shared community responsibility. We maintain every home according to state and local fire-safety standards and ask that guests do the same.
Outdoor fires are strictly prohibited except in the designated gas fire features provided at certain properties. Please review the home’s guidebook for specific instructions and safety details, including the location of fire extinguishers.
Do not place flammable materials near fire features, and please comply with all local regulations regarding open flames and fireworks. For everyone’s safety, this is a zero-tolerance policy—any violation will result in immediate termination of your stay and permanent restriction from the Wander platform.