How to set your Cancellation Policies

Wander gives you full control to define the policy that applies to your listings, directly from your dashboard.

Why Your Cancellation Policy Matters

• It tells guests exactly what to expect if plans change, before they book

• It determines the refund schedule applied to every reservation

• A clear, consistent policy builds guest trust and reduces disputes

Two Ways Your Policy Can Be Set

• Per Listing: You can set your policy on each listing individually. This overrides any portfolio-wide setting.

• Per Portfolio: You can set a single policy that applies to every listing (unless overridden with the above method) in your organization in your organization settings.

Setting a Portfolio Wide Policy

• Click on your organization name in the top-left corner of your Operator Portal

• Select "View Settings"

• On the left side, find "Cancellation Policy"

• Choose the policy you want to apply and save your changes

Setting a Policy on a Specific Listing

• Navigate to your “Listings”

• Click on the listing you’d like to select a cancellation policy for

• On the left side, find  "Cancellation Policy"

• Choose the policy you want to apply and save your changes

Updating Your Policy

• You can update your policies at anytime

• Allow up to 24 hours for the change to reflect across Wander

• Note: policy changes apply going forward and do not alter the terms of existing confirmed bookings

Choosing the Right Policy

You can choose from 9 standard policies, ordered from most flexible to most strict. Each one also includes a 24-hour grade period if the listing is on wander.com. This grace period only applies for wander.com listings and not on your direct booking site. If you choose not to select a policy for your direct booking site, guests will still see "Contact us for cancellation policy details prior to booking."

Flexible

Full refund if cancelled at least 1 day before check-in. No refund within the last day.

Moderate

Full refund if cancelled at least 5 days before check-in. 50% from 4 days down to check-in.

Limited

Full refund if cancelled at least 14 days before check-in. 50% from 13 to 7 days before. No refund within 7 days.

Standard

Full refund if cancelled at least 14 days before check-in. No refund within 14 days.

Firm

Full refund if cancelled at least 30 days before check-in. 50% from 29 to 7 days before. No refund within 7 days.

Strict

50% refund if cancelled at least 7 days before check-in. No refund within 7 days.

Super Strict 30

50% refund if cancelled at least 30 days before check-in. No refund within 30 days.

Super Strict 60

50% refund if cancelled at least 60 days before check-in. No refund within 60 days.

Non-refundable

We recommend you not use this policy but it is available for use. Besides the grace period, it makes the booking non-refundable.

Cross Listing

Listings on both wander.com and your direct booking site must use one of the 9 standard policies.

How It Appears to Guests

• Your policy is displayed on the listing page and at checkout

• Guests see the refund schedule tied to their booking dates before they confirm

• This ensures full transparency and 100% alignment between your settings and what guests agree to

Need Assistance?

If you need help selecting, setting, or updating your cancellation policy, our team is here to help.

• Reach out to listed@wander.com

• We'll assist you with policy setup, guest-facing display, or PMS sync questions

• Our goal is to keep your policies accurate, transparent, and working seamlessly for you and your guests

We're committed to giving you the tools to manage your policies with clarity and confidence.