How to set your Cancellation Policies

Wander gives you full control to define the policy that applies to your listings, directly from your dashboard.

Why Your Cancellation Policy Matters

It tells guests exactly what to expect if plans change, before they book
It determines the refund schedule applied to every reservation
A clear, consistent policy builds guest trust and reduces disputes

Two Ways Your Policy Can Be Set

Per Listing: You can set your policy on each listing individually. This overrides any portfolio-wide setting.
Per Portfolio: You can set a single policy that applies to every listing (unless overridden with the above method) in your organization in your organization settings.

Setting a Portfolio Wide Policy

Click on your organization name in the top-left corner of your Operator Portal
Select "View Settings"
On the left side, find "Cancellation Policy"
Choose the policy you want to apply and save your changes

Setting a Policy on a Specific Listing

Navigate to your “Listings”
Click on the listing you’d like to select a cancellation policy for
On the left side, find "Cancellation Policy"
Choose the policy you want to apply and save your changes

Updating Your Policy

You can update your policies at anytime
Allow up to 24 hours for the change to reflect across Wander
Note: policy changes apply going forward and do not alter the terms of existing confirmed bookings

Choosing the Right Policy

You can choose from 16 standard policies, ordered from most flexible to most strict. Each one also includes a 24-hour grade period if the listing is on wander.com. This grace period only applies for wander.com listings and not on your direct booking site. If you choose not to select a policy for your direct booking site, guests will still see "Contact us for cancellation policy details prior to booking."

Policy	100% refund	50% refund	No refund
Flexible	At least 1 day before check-in	Not applicable	Less than 1 day before check-in
Flexible 48	At least 48 hours before check-in	Not applicable	Less than 48 hours before check-in
Moderate	At least 5 days before check-in	Less than 5 days before check-in	Not applicable
Moderate 5 Strict	At least 5 days before check-in	Not applicable	Less than 5 days before check-in
Limited	At least 14 days before check-in	7–13 days before check-in	Less than 7 days before check-in
Limited 7	At least 7 days before check-in	Less than 7 days before check-in	Not applicable
Standard	At least 14 days before check-in	Not applicable	Less than 14 days before check-in
Standard 7	At least 7 days before check-in	Not applicable	Less than 7 days before check-in
Standard 30	At least 30 days before check-in	Not applicable	Less than 30 days before check-in
Standard 60	At least 60 days before check-in	Not applicable	Less than 60 days before check-in
Firm	At least 30 days before check-in	7–29 days before check-in	Less than 7 days before check-in
Firm 14	At least 30 days before check-in	14–29 days before check-in	Less than 14 days before check-in
Firm 60	At least 60 days before check-in	30–59 days before check-in	Less than 30 days before check-in
Strict	Not available after the 24-hour window	At least 7 days before check-in	Less than 7 days before check-in
Super Strict 30	Not available after the 24-hour window	At least 30 days before check-in	Less than 30 days before check-in
Super Strict 60	Not available after the 24-hour window	At least 60 days before check-in	Less than 60 days before check-in
Non-Refundable	Within 24 hours after payment only	Not applicable	After the 24-hour window

How It Appears to Guests

Your policy is displayed on the listing page and at checkout
Guests see the refund schedule tied to their booking dates before they confirm
This ensures full transparency and 100% alignment between your settings and what guests agree to

Need Assistance?

If you need help selecting, setting, or updating your cancellation policy, our team is here to help.

Reach out to listed@wander.com
We'll assist you with policy setup, guest-facing display, or PMS sync questions
Our goal is to keep your policies accurate, transparent, and working seamlessly for you and your guests

We're committed to giving you the tools to manage your policies with clarity and confidence.

Share it with your friends: