At Wander, what you see is what you pay. Every home displays the full nightly rate before you book—this includes all standard fees, cleaning costs, etc. Any property-specific costs (like utilities or local service fees) are already built into the nightly rate. The only potential extra is an optional pet fee at homes that welcome pets, which we’ll always note clearly.
If you find the same Wander home, for the same dates and guest count, at a lower publicly available rate, let us know and we’ll match it. Start a chat in the Wander app or email Concierge with a link or screenshot of the lower rate so we can verify the details promptly.
You’ll never encounter surprise add-ons. Book confidently knowing your total price reflects the full cost of your stay.
Minimums vary by property and season and are always displayed before you book. In most cases, stays are three nights or longer. During peak seasons or at select destinations, a longer stay may apply
You’ll always see the required length of stay clearly noted on each listing and again during checkout, so there are no surprises.
Wander offers flexible payment options so you can reserve your stay in the way that suits you best.
Pay in Full (Refundable)
Settle your reservation in one simple payment at checkout. You’ll still have 24 hours to cancel for a full refund after booking. (See Cancellation Policy below for details.)
Non-Refundable Options
Pay in Full (Non-Refundable)
For guests with firm travel plans, Wander offers a 10% savings on non-refundable bookings. These reservations are charged in full at the time of booking and cannot be cancelled or modified after the 24-hour grace period.
Reserve Now, Pay Later
Lock in your Wander stay with a $0 reservation today, and complete payment closer to your arrival date. Availability and pricing are guaranteed once your reservation is confirmed.
Half Now, Half Later
Book today and pay 50% at checkout, with the remaining balance automatically charged 30 days before your stay begins.
If you already know your plans are set, we also provide multiple non-refundable booking options.
Not all properties allow all non-refundable payment options. All available payment options will appear during checkout, and each property’s eligible methods are clearly listed before you confirm your booking.
24-Hour Grace Period (all bookings)
Changed your mind? You may cancel any reservation within 24 hours of booking for a full refund, regardless of payment method.
Cancellation Deadlines
For stays under 15 nights, you may cancel or reschedule up to 14 days before check-in for a full refund.
For stays 15 nights or longer, the cancellation window is 60 days.
For some homes, a 30-day deadline applies — this will be clearly shown before you book.
Cancellations must be submitted before 4 PM EST on the deadline day to qualify. Refunds are returned to the original form of payment. Exact timing may vary by bank/provider.
Fair Refund Promise
If your plans change after the standard cancellation window, Wander will relist your reservation dates. If any of those nights are rebooked by another guest, you’ll receive a refund for those nights—equal to the lower of your original nightly rate or the new booking rate. Nights that are not rebooked are non-refundable. This approach allows us to be fair to both guests and homeowners while giving you the opportunity to recover value whenever possible.
Name Transfers & Rebooking
If you can’t make it, you may transfer your reservation (same dates and home) to a friend or family member at no additional cost—just contact Concierge and we’ll help with a smooth handoff. If you prefer to cancel and book again, please note that rates and availability aren’t guaranteed for future bookings of the same dates or home.
Non-Refundable Bookings
Your payment method affects when you pay, not what you’re eligible to receive if you cancel. Our Non-Refundable payment options follow the 24-hour grace period only; after that, reservations paid for through these methods cannot be cancelled or modified.
While certain situations are beyond our control, Wander is committed to handling unexpected events with care and fairness.
When this policy applies:
This policy covers large-scale, disruptive events that make it impossible, unsafe, or illegal to travel to—or stay at—your reserved home. Examples include:
Natural disasters (wildfires, hurricanes, floods, or severe storms)
Widespread utility outages or infrastructure failures
Government-mandated travel restrictions or border closures
Declared states of emergency
Active armed conflicts or war
Declared public health emergencies
These circumstances are rare but significant, and in such cases, Wander will act promptly and fairly.
Getting help
If a disruptive event occurs, please contact our Concierge team right away. They’ll help review your reservation, outline your options, and coordinate next steps quickly.
Discounts and promotions may only be applied during the checkout process when booking through Wander. They cannot be retroactively applied to past stays or existing reservations.
Promotions also cannot be applied to trips that are canceled and rebooked for the same dates, or converted into credits or cash.
All active promotions are subject to their stated terms and conditions at the time of booking.
Events at Wander homes are reviewed and approved on a case-by-case basis and must receive explicit approval from the homeowner before booking is confirmed.
A reservation is typically classified as an event if it involves:
A guest count exceeding the home’s stated maximum occupancy
The presence of vendors, catering, or significant equipment on-site
Commercial photography, filming, or any other professional activity
Wander provides the venue only. All additional services, including vendors and event coordination, must be arranged independently by the guest.
If you’re unsure whether your gathering qualifies as an event—or if you’d like to request approval—please contact our Concierge team through the Wander app or at (415) 799-3400 before confirming your reservation.
Unless otherwise stated on your reservation, check-in begins at 4:00 p.m. local time, and check-out is at 10:00 a.m.
Some homes may have unique check-in or check-out times based on their size, cleaning schedule, or location. When that’s the case, your booking confirmation and trip details in the Wander app will reflect the correct times for your stay.
We kindly ask that you follow the check-in and check-out times listed for your specific property so our teams have the time they need to prepare each home to Wander’s standards for the next guest.
We’re happy to try and accommodate early arrivals or late departures whenever possible.
Because each home is professionally cleaned and inspected between guests, we can only confirm these requests a few days before your stay—once the schedule for the home is finalized.
If we’re unable to offer an early check-in or late check-out, some homes can provide early drop-off or post-checkout luggage storage as alternatives. Availability varies by property.
We do not accept payments to guarantee early check-in or late check-out, but our Concierge team will always do their best to accommodate your request when possible.
If you’d like to send or receive packages during your stay, please contact our Concierge team before arranging delivery to confirm the correct address and timing.
Please ensure that delivery falls within your stay dates to avoid disturbing other guests at the home before or after your visit. Packages that arrive outside your stay window will incur a standard $50 return shipping fee, and you’ll be responsible for any additional postage or carrier charges.
Wander cannot guarantee receipt or security of packages sent without prior coordination. Wander is not liable for any lost, stolen, delayed, or damaged packages, or for any costs incurred as a result.
Wander is not liable for any personal items left behind or lost during your stay.
If you realize you’ve forgotten something after checkout, please contact our Concierge team as soon as possible via the app or at (737) 377-3205. While we’ll make every effort to help locate and return your belongings, recovery cannot be guaranteed.
Any items found by our team will be held for up to 30 days before being discarded. Guests are responsible for a $50 runner’s fee, plus any applicable shipping costs, if an item needs to be mailed back.
Every Wander home is professionally cleaned, inspected, and restocked before each stay—upholding our Luxury-Grade Cleaning and Maintenance Standards.
Our cleaning program follows detailed checklists unique to each home, covering:
Complete room and surface sanitization
Linen and towel replacement
Bathroom and kitchen deep cleaning
Restocking of essential amenities and supplies
Final walkthrough by our housekeeping partner or property inspector
For extended stays or mid-stay refreshes, additional housekeeping can be arranged through Concierge for an added fee.
You can view our detailed Luxury-Grade Cleaning and Maintenance Standards here.
We hold every home to three guiding principles to ensure each stay meets the level of quality you expect from Wander. We also recognize that occasional issues can arise—and we’ve designed a clear, fair approach to resolving them.
Our Commitments to You
Everything must work as promised
Essential systems—such as entry access, Wi-Fi, power, water, heating and cooling, and other core amenities—must function exactly as described at check-in. If anything essential isn’t working, we’ll address it right away. When something cannot be fixed quickly, we’ll offer a refund, credit, or alternate accommodation for the affected nights.
When something breaks, we fix it.
If an appliance, pool heater, lighting fixture, or similar amenity stops working during your stay, our team will coordinate repairs as quickly as possible. If we’re unable to resolve the issue during your stay, we’ll work with you on a fair remedy based on how the issue impacted your experience.
Your comfort matters
We take comfort concerns seriously, whether they relate to wear and tear, furniture quality, privacy, noise levels, views, or other aspects of the home. Our team will work with you to find the best resolution so you can continue enjoying your stay as comfortably as possible.
Together, these principles form our promise to maintain high standards, respond quickly, and treat every situation with fairness and consistency. We uphold them through the focus and care of our Concierge team, who actively monitor and support every guest stay. They’ll do their best to be proactive in checking in during your time with us—and will always be at the ready to solve issues quickly and thoughtfully, so your stay is as seamless and memorable as we both want it to be.
When a refund or credit is approved under our Stay Standards & Guarantee, we’ll process it as quickly as possible.
You’ll receive a confirmation once the refund or credit has been issued. Depending on your bank or payment provider, it may take several business days for the funds to appear in your account.
If you have any questions about the status of your refund, our Concierge team is happy to assist.
Wander takes great care to be a good neighbor in every community where we operate, and we take these standards seriously.
We understand that guests are often enjoying themselves and may inadvertently create noise or other disturbances. If a concern arises, our first step is always to reach out to you directly—through the Wander app and by phone—to make you aware of the issue and give you the opportunity to address it right away.
In most cases, this resolves the concern. However, if additional complaints are received, we may need to take further action:
Second complaint: a fine equivalent to one night’s stay may be applied.
Third complaint: guests will be required to vacate the property immediately, all remaining payments will be forfeited, and future use of the Wander platform may be restricted.
Before booking, please review the Before You Book section on the property page for any home- or neighborhood-specific guidelines related to noise or community expectations.
These steps are in place to protect the comfort and enjoyment of all guests, homeowners, and neighbors—and to help maintain the trust we’ve built within each Wander community. In addition to these standards, a few specific stipulations apply to certain homes related to parking, trash and waste, and fire safety. Please review the following sections carefully, as these guidelines may vary by property.
Parking
If your Wander home offers on-site or shared parking, please use only the designated parking areas. Street parking may be limited or prohibited in some communities.
Where driveways or access roads are shared, please ensure these remain clear at all times so that our neighbors can enjoy their homes without obstruction.
In regions that experience heavy snowfall, parking guidelines may change during snow emergencies to accommodate plowing or local safety measures. Should we receive a parking-related concern, our team will reach out to you through the Wander app and by phone to resolve it promptly. Repeated violations may result in enforcement under this policy’s Law Enforcement process.
Trash & Waste
If your home provides outdoor trash or recycling containers, please store all waste securely within them and never leave trash curbside or outside of approved collection areas. In some communities—especially those near wildlife—bear-proof containers are provided. These must be used at all times for everyone’s safety (including the bears). Please avoid leaving food, waste, or trash on decks, picnic tables, or near hot tubs, as these can attract animals and create unnecessary mess.
If you need assistance removing trash during your stay, let us know through the app or by text—we’re happy to help. If a concern is reported, we’ll contact you directly; a repeat issue may be addressed under this policy’s Law Enforcement process.
Fire Safety
Many Wander homes are located in regions where wildfire prevention is a shared community responsibility. We maintain every home according to state and local fire-safety standards and ask that guests do the same.
Outdoor fires are strictly prohibited except in the designated gas fire features provided at certain properties. Please review the home’s guidebook for specific instructions and safety details, including the location of fire extinguishers.
Do not place flammable materials near fire features, and please comply with all local regulations regarding open flames and fireworks. For everyone’s safety, this is a zero-tolerance policy—any violation will result in immediate termination of your stay and permanent restriction from the Wander platform.
Wander’s default policy is that smoking, vaping, and the use of e-cigarettes are not permitted inside or around any Wander home.
If smoking or vaping is allowed, the host will clearly specify where it is permitted, either on the property page or within the home guide.
A $1,000 fine will be applied to any guest found violating this policy, along with charges for additional cleaning, deodorizing, or damages.
To ensure every Wander home is maintained to the highest standard, we ask guests to treat the property with the same care and respect they would their own home.
If you notice any damage when you arrive, please notify our Concierge team on the day of arrival by texting (737) 377-3205 so it’s not assumed to have occurred during your stay.
Guests are responsible for maintaining the property in the condition it was found and for reporting any damage as soon as possible. If damage occurs beyond normal wear and tear, Wander may charge the payment method on file for the verified cost of repair or replacement. In cases where additional context is needed, our team will contact you directly to discuss and confirm details.
After checkout, Wander inspects each home to ensure it remains in exceptional condition. Should any issues arise, Wander has up to 14 days to submit a claim. Lack of cooperation or response regarding verified damages may result in direct charges to the card used for booking.
All amenities—including pools, hot tubs, gym equipment, and saunas—are to be used at your own risk. Guests are expected to supervise children and all members of their party appropriately throughout their stay.
All guests are expected to comply with local laws and community regulations while staying in a Wander home.
By booking, you agree if law enforcement, fire or security personnel visit the Wander home during your stay law enforcement, fire or security personnel and Wander have the right to have you and anyone staying with you vacate the Wander home with no credits or refund.
Eviction from the Property and Criminal Prosecution. You acknowledge that Wander has the right to evict any Guest from the property and cancel any existing rental agreement, without credits or refund, for misrepresentations in the booking process, misrepresentations in the rental agreement, use of false payment or identification methods, failure to vacate the premises at the end of the agreed rental term, or other violation of these Terms of Service and Wander’s Rules and Policies. If you are on the premises by false pretenses of any kind, including but not limited to credit card fraud or impersonation, you will be considered to have criminally trespassed on the property and stolen our services, and you will be prosecuted to the fullest extent of the law. Wander has the right to evict you from the premises for any violation of the above policies and may call the police to assist us in doing so and/or to press criminal charges when appropriate. Please also be aware that if the Police or other law enforcement officers are called to the home for any reason we reserve the right to have them evict you from the property immediately.
Many Wander homes welcome pets, but pet access is determined on a property-by-property basis. Please review the “Before You Book” section on the home’s listing page to confirm whether pets are allowed for your specific stay.
When permitted, each booking allows up to two pets with a combined weight of 100 lbs, with a flat pet cleaning fee of $350 per stay. Some homes may have a higher fee, which will be clearly noted on their individual property pages. This fee goes directly to our cleaners to cover the additional work required after a pet stay.
The pet fee does not cover any damage caused by pets or violations of the pet policy. Pets must not be left unattended at the home at any time, even if crated, to ensure their safety and protect the property for future guests.
Service animals are always welcome at all Wander homes, regardless of a property’s pet policy.
Children are always welcome at Wander homes, but not every property is suitable for small children. Some homes include features such as stairs, open water, or elevated decks that may pose safety risks.
By booking, you agree to review the “Children Safety” and “Before You Book” sections of your chosen home and to supervise children at all times. Guests are responsible for ensuring that the property is appropriate for their family’s needs.
Guests must be at least 21 years old to book most Wander homes.
Age and identification may be verified prior to check-in. Please review the property’s “Before You Book” section for any specific age or ID requirements unique to that home.
Our Approach
Wander aims to make every stay as simple and comfortable as possible. Because our homes vary in design and location, accessibility features differ by property. We’re transparent about those details so you can choose a home that meets your needs.
Planning & Assistance
Our Concierge team can help you:
Confirm specific features for a given home,
Recommend suitable alternatives if a home doesn’t meet your needs, and
Explore third-party rentals (e.g., shower chairs, ramps, baby monitors with visual alerts) with reasonable advance notice. Contact us in the Wander app or at (737) 377-3205.
Service Animals
Service animals are always welcome at all Wander homes, regardless of a property’s pet policy. If you’re traveling with an emotional support animal, please review the home’s pet policy.
Digital Accessibility
We’re working to make the Wander website and app usable for everyone and strive to align with WCAG 2.1 AA guidance. If you encounter a barrier or need content in another format, please contact Concierge; we’ll respond as quickly as possible.
To know more about Wander, please feel free to browse through our guides or reach out to our Concierge Team through the in-app chat or website.