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Wander.Com Privacy Policy

This Privacy Policy for Wander, Inc. (“Company”, “we”, “us” “our”) describes how we collect, use and disclose information about users of the Company’s website (www.wander.com), applications, services, tools and features (collectively, the “Services”), and guests and referrals of such users. For the purposes of this Privacy Policy, “you” and “your” means you as the user of the Services.

PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY USING, ACCESSING, OR DOWNLOADING ANY OF THE SERVICES, YOU AGREE TO THE USE OF YOUR INFORMATION IT DESCRIBES AND TO THE OTHER TERMS OF THIS PRIVACY POLICY. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, PLEASE DO NOT ACCESS AND USE THE SERVICES.

1. Updating This Privacy Policy

We may modify this Privacy Policy from time to time in which case we will update the “Last Revised” date at the top of this Privacy Policy. If we make changes that are material, we will use reasonable efforts to notify you (e.g. by email sent to the email address specified in your account) and obtain your consent and take additional steps as required by applicable law. Notice may be by email to you at the last email address you provided us, by posting notice of such changes on the Services, or by other means, consistent with applicable law. IF YOU DO NOT AGREE TO ANY UPDATES TO THIS PRIVACY POLICY PLEASE DO NOT ACCESS OR CONTINUE TO USE THE SERVICES.

2. Company’s Collection and Use of Information

In order to provide you with particular services, we may ask you to provide us with certain details or information about you. Information that you submit through our Services include:

  • Basic contact details, as follows: first and last name, email address, mailing address, and phone number. We collect basic contact details to communicate with you, customize your experience, provide you with products and services, to improve our products and services, and to market to you.
  • Account information, as follows: username, password and security questions. We collect account information to maintain and secure your account with us. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
  • Payment information, as follows: bank account and routing number, credit or debit card information, and billing address. We collect payment information to process your payment, process security deposit and any incidental damage charges, and to provide you with products or services you have requested.
  • Demographic information, as follows: age, gender, and marital status. We collect demographic information to customize your experience, improve our products and services and to market to you.
  • Identification information, as follows: driver’s license, passport information, and government visa information. We collect identification information to facilitate our products and services and comply with applicable laws and regulations.
  • Insurance information to comply with applicable laws and regulations.
  • Any other information you choose to include in communications with us, for example, when sending a message through the Contact Us web form. Some features of the Services may require you to enter certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

We also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, web beacons/clear gifs, other geolocation tracking technologies, etc. (“Tracking Technologies”). Usage Data may include:

  • Unique device identifier
  • Device type, such as your phone, computer, or tablet
  • IP address
  • Browser type
  • Date and time stamps, such as the date and time you first accessed the Services
  • Operating system
  • Log data
  • Precise location
  • Other information regarding your interaction with the Services, such as clickstream data and ad impressions We use the information we collect automatically to tailor features and content to you, market to you, provide you with offers or promotions, run analytics, and better understand user interaction with the Services.

We may obtain information about you from outside sources. Such information may include information from third parties that you choose to share with us, for example:

  • When you choose to link any social media platforms to your account, such as Instagram, Facebook or Twitter. This information is used to maintain your account and login information. Any information we receive from outside sources will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party’s policies or practices. See Section 6 below for more information.

In addition to the foregoing, we may use all of the above information to comply with any applicable legal obligations, to enforce any applicable terms of service, and to protect or defend the Services, our rights, the rights of our users, or others.

3. How the Company Shares Your Information

In certain circumstances, the Company may share your information with third parties. Such circumstances may include:

  • With vendors or other service providers, such as
    • Payment processors
    • Data analytics vendors
    • Cloud storage providers
    • IT service management vendors
    • Email marketing services vendors
    • Security vendors
  • With third parties for marketing purposes
  • To comply with applicable law or any obligations thereunder, including cooperation with law enforcement, judicial orders, and regulatory inquiries
  • In connection with an asset sale, merger, bankruptcy, or other business transaction
  • To enforce any applicable terms of service
  • To ensure the safety and security of the Company and/or its users
  • When you request us to share certain information with third parties, such as through your use of social media widgets or login integrations
  • With professional advisors, such as auditors, law firms, or accounting firms You acknowledge that such sharing of information may occur in all of the aforementioned circumstances and is permitted by and subject to this Privacy Policy.

4. Cookies and Other Tracking Technologies

Do Not Track Signals

Your browser settings may also allow you to transmit a “Do Not Track” signal when you visit various websites. Like many websites, our website is not designed to respond to “Do Not Track” signals received from browsers. To learn more about “Do Not Track” signals, you can visit http://www.allaboutdnt.com/.

Cookies and Other Tracking Technologies

You may control the way in which your devices permit the use of Tracking Technologies. If you so choose, you may block or delete our cookies from your browser; however, blocking or deleting cookies may cause some of the Services, including any portal features and general functionality, to work incorrectly.

Most browsers accept cookies automatically. However, you may be able to configure your browser settings to use the Services without some cookie functionality. You can delete cookies manually or set your browser to automatically delete cookies on a pre-determined schedule. For example, in the Internet Explorer menu bar, select: Tools > Internet Options > Browsing History > Delete to view manual and automatic options.

To opt out of tracking by Google Analytics, click here.

If you have questions regarding the specific information about you that we process or retain, as well as your choices regarding our collection and use practices, please contact us using the information listed below.

5. Social Features

Certain features of the Services permit you to initiate interactions between the Services and third-party services or platforms, such as social networks (“Social Features”). Social Features include features that allow you to click and access the Company’s pages on certain third-party platforms, such as Instagram and Twitter, and from there to “like” or “share” our content on those platforms. Use of Social Features may entail a third party’s collection and/or use of your data. If you use Social Features or similar third-party services, information you post or otherwise make accessible may be publicly displayed by the third-party service you are using. Both the Company and the third party may have access to information about you and your use of both the Services and the third-party service. For more information on third-party websites and platforms, see Section 6.

We may provide links third-party websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible the privacy or security of these sites, including the accuracy, completeness, or reliability of their information. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms (such as Facebook or Twitter) may also be viewable by other users of the Services and/or users of those third-party online platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators except as disclosed on the Services. We expressly disclaim any and all liability for the actions of third parties, including but without limitation to actions relating to the use and/or disclosure of personal information by third parties. Any information submitted by you directly to these third parties is subject to that third party’s privacy policy.

7. Children’s Privacy

Children under the age of 13 are not permitted to use the Services, and we do not seek or knowingly collect any personal information about children under 13 years of age. If we become aware that we have unknowingly collected information about a child under 13 years of age, we will make commercially reasonable efforts to delete such information from our database.

If you are the parent or guardian of a child under 13 years of age who has provided us with their personal information, you may contact us using the below information to request that it be deleted.

8. Data Security

Please note that any information you send to us electronically, while using the Services or otherwise interacting with us, may not be secure when it is transmitted to us. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us. Please be aware though that, despite our best efforts, no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” Any information you transmit to us you do at your own risk.

9. California Privacy Rights

Sharing for Direct Marketing Purposes

We do not share personal information as defined by California Civil Code Section 1798.83 (“Shine The Light Law”) with third parties for their direct marketing purposes.

10. How to Contact Us

Should you have any questions about our privacy practices or this Privacy Policy, please email us at Legal@Wander.com.

Wander with purpose
Wander with purpose

The pandemic has forever shifted the way we live, work, and travel. 

For many of us, it’s unlocked the freedom to be anywhere — but the infrastructure to explore the world hasn’t caught up with this new reality. When we try to get away, we often find ourselves disappointed. Places that seem promising online turn out to have spotty WiFi, uncomfortable beds, and look nothing like the photos. 

We believe there’s a better way. It starts with owning every single home on our platform, which means we have 100% control over the quality (high), the technology (smart), and the locations (inspiring). It means total home operation is at your fingertips through the Wander app, from unlocking the door and turning on the lights to accessing the Tesla in the garage. It means we can offer transparent, all-in pricing with no hidden fees. It means we can deliver a remarkable travel experience that lets you seamlessly transition between work and play.

We believe humans are meant to explore the world, and that these experiences are best when shared. We believe a pioneering spirit — a call to blaze new trails and broaden our horizons — is embedded in our DNA. And we believe that, together with our customers, we can build a network of homes across the globe you can access with the push of a button. 

When stunning settings and smart technology collide in just the right way, the result is something magical. An adventure that’s unexpected. An environment that stokes creativity and resets the mind. A sense of freedom and possibility that sticks with you long after you’ve checked out. We’re going places — and we hope you’ll join us.


The Wander Team

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