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Booking rules

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Minimum Stay

There is a 3-night minimum stay for all Wander homes. We only accept 1 or 2-night bookings if there is a gap between existing bookings. You should be able to do that in-app automatically in those situations!

Smart Home Controls (In Beta)

There is state-of-the-art technology throughout the home, which you will need to control from the Wander app. Please note the Smart Home Controls are in Beta and we appreciate you booking during the beta period. The home's lock and lights will be available in the app, and we are constantly adding improvements to the functionality. Our Wander Concierge will support over text but if you aren't comfortable using tech, it may not be an enjoyable experience.

Check-in / Check-out

You can check-in anytime after 4:00 pm. Check-outs happen before 10:00 am. To ensure we have enough time to get the home cleaned to Wander standards for the following guest, we can’t accommodate early check-in or late check-out. Concierge can help you find things to do or tasty places to eat to help you fill the time: text +1-737-377-3205

Children

Most Wanders are awesome for kids and they are always welcome. However, some may not be safe for small children. By booking, you agree to carefully read the "children safety" and “before you book” sections and to not leave your children unattended.

Pets

Wanders have very expensive furniture and linens, and we recommend you consider not bringing your pet. Pets are strictly prohibited in beds, indoor or outdoor furniture, Tesla, or spa facilities. Pet owners will be automatically charged the cost of additional dry cleaning, cleaning treatments, or linen replacements for dog hair in these locations. For those who would like to bring a pet, there is a + $100 per pet charge at check-out, which goes to the cleaner for their added work for cleaning pet hair in corners, carpets, and floors. This does not cover additional treatments needed if pets go on the furniture, beds, spa facilities or leave waste on the property. You may send your documentation to Concierge at [email protected] if you have a service animal.

Cancellation Policy

If it is more than 14 days before your check-in date: you can freely move your stay, or receive Wander credits of the full value of your trip which you can spend on any future stay at any Wander property. If it is less than 14 days before your check-in date: you can no longer move your trip. We will re-list your dates and attempt to re-book them. If we are successful, you will receive Wander credit for whatever dates we are able to re-book. We allow you to re-sell or gift your dates if you have a colleague or friend who can make them. In this case, just let Concierge know their name and email. By booking, you agree and understand Wander does not give refunds, only credits under the stated conditions.

Police

By booking, you agree if the Police visit the Wander home during your stay, the Police and Wander have the right to have you and anyone staying with you vacate the Wander home with no credits or refund.

Discounts and Promotions

Discounts and promotions can only be applied during the check out process within the Wander ecosystem. Discounts and promotions cannot be applied to past stays or stays already booked. Promotions cannot be applied to a trip that was cancelled then re-booked for the same dates. Promotions cannot be transferred to credits or cash.

Credits Policy

Credits cannot be applied to past stays or stays already booked. Credits cannot be applied to a trip that was cancelled then re-booked for the same dates. Credits cannot be transferred to cash. Credits can only be applied during the check out process within the Wander ecosystem. 

Smoking

By booking, you agree to our no smoking or vaping inside a Wander or a Wander Tesla.

Wander is perfect for those...

Wander is perfect for those who love adventure, new experiences and technology. We find homes in the most inspiring of locations, which means that our properties can be a bit off-the-beaten-path, with some even positioned on high cliffs or up a steep drive. We take pride in the fact that our homes are equipped with the latest in smart home technology, but understand not everyone may be as excited about and comfortable with those functionalities as we are. Please be sure to read through our policies and each home's description thoroughly to ensure that Wander and the property that you are booking is right for you and your party. Our Concierge is also available by text to answer any questions.

Damage and Disclaimers

If anything is damaged when you arrive, you agree to let Concierge know via text at 737-377-3205 on the day of your arrival. You are responsible for any damage to the home, furniture, equipment or Tesla during your stay. You operate the Tesla, gym equipment, pools, hot tubs, saunas, and all amenities at your own risk. You are solely responsible for the well-being of you and your party during your stay, including supervising children on the property and while swimming. You agree all activities are at your own risk, and you are solely responsible for staying away from cliff-edges, swimming safely, and following local laws.

Flames

Open flames including candles are prohibited. Exceptions are birthday candles on a cake, or fire in a designated fire pit or fireplace provided by Wander.

Age

21 is the minimum age to book a Wander.

Events

By booking, you agree any events or professional projects must be confirmed with Concierge first. By booking an event, you understand we require a deposit, event rates, and a contract. To get rolling email [email protected]