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Booking Rules

Pets

Most Wanders are pet-friendly and we welcome our guests' furry friends on their stays with them. However, we do have some rules and a pet fee to preserve our homes' delicate luxury furniture and linens. Please note that our pet-friendly homes allow only 1 pet under 50lbs or 2 pets under 25lbs each per booking. To adhere to the "Good Neighbor Policy," please remember to keep them on a leash to keep them and the neighbors safe when outdoors, and don't forget to clean up their waste. Pets are strictly prohibited in beds, indoor or outdoor furniture, or spa facilities. Pets are not allowed to be left unattended unless crated. Pet owners will be responsible for damage and charged through their payment on file. For those who would like to bring a pet, there is a + $600 per pet charge for Wander Lake Gaston and Wander Smoky Mountains, while there is a $350 per pet charge for all other pet-friendly homes. Please note that the pet fee covers the cleaning cost after your stay, and does not cover any damages done to the property.

Half Now Half Later Cancellation Policy

Half Now Half Later has different terms than normal Wander bookings. You book dates and pay half now, and the second half is paid automatically from the same payment method 30 days before the check-in date (4 pm). This first half is nonrefundable (cash nor credits) in any situation. Please get trip insurance from providers like Faye for any desired cancellation coverage. The booked dates cannot be moved, nor can payment be applied to other dates or properties from the original booking. If the second half payment fails, you’ll be notified of the canceled booking, and the first half is nonrefundable. You have a grace period to contact the Concierge to rebook the same dates, applying for your first payment at no penalty for 48 hours from the canceled trip.

Weather or Illness Cancels

Wander is not responsible for weather conditions, personal emergencies, or any circumstances causing schedule changes. If bad weather, illness, or other trip circumstances occur and you need to cancel, guests who get travel insurance through Faye Travel or similar (which offer packages that cover illness, weather, or schedule changes) can file a claim.

Security and Safety

For security, there is a ring camera on the exterior of the front door and cameras facing the driveway at each Wander. There are no other cameras inside your Wander home. Tenants are informed and fully acknowledge that the vacation property is equipped with essential safety features designed for the safe operation, use, and enjoyment of the premises, including any associated amenities such as pools. Key safety features include door alarms on or adjacent to critical access points, such as sliding glass doors leading to outdoor areas, and gates placed for additional safety. These safety features, including the alarms and gates, are in place to protect tenants and their guests. Tenants are expected not to disengage, interfere with, manipulate, destroy, impair, or otherwise impede the proper function and use of these safety features. All tenants and their guests should be aware of and properly instructed on the usage of these safety features.

Age

21 is the minimum age to book most Wander homes, while 25 for Wander Palm Springs. Be sure to read the listing's “Before You Book" section for any special requirements.

Smart Home Controls (In Beta)

There is state-of-the-art technology in some of the homes, which you will need to control from the Wander app. Please check out the home guide for the available features per property. Note that the Smart Home Controls are currently in Beta. We appreciate your booking during this testing period and we are continuously working on enhancing the functionality. Our Wander Concierge will provide support over text, but if you aren't comfortable using tech, it may not be an enjoyable experience.

Cancellation Policy

If it is more than 14 days before your check-in date: you can freely move your stay, or receive Wander credits of the full value of your trip which you can spend on any future stay at any Wander property. Please note that cancellations should be made before 4 PM EST, 14 days before the check-in date for credits to be automatically reflected in your account. If it is less than 14 days before your check-in date: you can no longer move your trip. We will re-list your dates and attempt to re-book them. If we are successful, you will receive Wander credit for whatever dates we are able to re-book. If you cancel your stay, we do not allow you to rebook the same dates through the platform. Please reach out to concierge for further assistance if you need to rebook dates that you have previously cancelled. We allow you to re-sell or gift your dates if you have a colleague or friend who can make them. In this case, just let Concierge know their name and email. By booking, you agree and understand Wander does not give refunds, only credits under the stated conditions.

Smoking

By booking, you agree to our no smoking or vaping inside a Wander.

Damage and Disclaimers

If anything is damaged when you arrive, you agree to let Concierge know via text at 737-377-3205 on the day of your arrival. You are responsible for any damage to the home, furniture, or equipment during your stay. You operate the gym equipment, pools, hot tubs, saunas, and all amenities at your own risk. You are solely responsible for the well-being of you and your party during your stay, including supervising children on the property and while swimming. You agree all activities are at your own risk, and you are solely responsible for staying away from cliff edges, swimming safely, and following local laws.

Law enforcement

By booking, you agree if law enforcement, fire or security personnel visit the Wander home during your stay law enforcement, fire or security personnel and Wander have the right to have you and anyone staying with you vacate the Wander home with no credits or refund.

Minimum Stay

There is a 3-night minimum stay for all Wander homes. We only accept 1 or 2-night bookings if there is a gap between existing bookings. You should be able to do that in-app automatically in those situations!

Check-in / Check-out

You can check-in anytime after 4:00 pm. Check-outs happen before 10:00 am. To ensure we have enough time to get the home cleaned to Wander standards for the following guest, we can’t accommodate early check-in or late check-out. Concierge can help you find things to do or tasty places to eat to help you fill the time: text +1-737-377-3205

Children

Most Wanders are awesome for kids and they are always welcome. However, some may not be safe for small children. By booking, you agree to carefully read the "children safety" and “before you book” sections and to not leave your children unattended.

Discounts and Promotions

Discounts and promotions can only be applied during the check out process within the Wander ecosystem. Discounts and promotions cannot be applied to past stays or stays already booked. Promotions cannot be applied to a trip that was cancelled then re-booked for the same dates. Promotions cannot be transferred to credits or cash.

Credits Policy

Credits cannot be applied to past stays or stays already booked. Credits cannot be applied to a trip that was cancelled then re-booked for the same dates. Credits cannot be transferred to cash. Credits can only be applied during the check out process within the Wander ecosystem. 

Wander is perfect for those...

Wander is perfect for those who love adventure, new experiences and technology. We find homes in the most inspiring of locations, which means that our properties can be a bit off-the-beaten-path, with some even positioned on high cliffs or up a steep drive. We take pride in the fact that our homes are equipped with the latest in smart home technology, but understand not everyone may be as excited about and comfortable with those functionalities as we are. Please be sure to read through our policies and each home's description thoroughly to ensure that Wander and the property that you are booking is right for you and your party. Our Concierge is also available by text to answer any questions.

Flames

Open flames including candles are prohibited. Exceptions are birthday candles on a cake, or fire in a designated fire pit or fireplace provided by Wander.

Events

By booking, you agree any events or professional projects must be confirmed with Concierge first. By booking an event, you understand we require a deposit, event rates, and a contract. To get rolling email hello@wander.com.

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