Joanna Pascal•May 15, 2025At Wander, every stay is expected to be luxurious, clean, and consistent. To make that possible, we don’t rely on outsourced, variable vendors. Instead, we invest in recruiting, training, and managing elite local cleaning and maintenance crews in each market.
While other operators face growing pains when expanding, Wander has developed a replicable system to maintain brand standards in every region. Our process includes localized recruiting, in-person onboarding, photo-based audits, and national quality assurance.
This isn’t outsourcing. It’s operational excellence delivered locally.
We start with highly targeted recruiting:
Facebook Groups, Yelp, Thumbtack, Turno, TaskRabbit
Trusted referrals from existing vendors
A three-candidate minimum per market
If the homeowner has an existing crew, we often retain them after passing our evaluation.
Our contractor interviews are carefully designed to evaluate more than just cleaning experience. We assess professionalism, communication skills, and the ability to integrate seamlessly into our systems and expectations. Each candidate is interviewed by a member of the onboarding team and assessed across multiple areas:
Operational Readiness: Can the crew manage fluctuating turnover schedules, holidays, and quick turnarounds without sacrificing quality?
Technical Capability: Are they able to use tech/AI tools?
Professional Standards: How do they document services, communicate updates, and handle accountability?
Service Customization: Do they understand what deep cleaning entails versus routine service? Can they manage pet fees, special instructions, or linen handling according to our SOP?
We also review their previous client portfolio, pricing models, and responsiveness. The goal is to ensure they’re not just available, but the right cultural and operational fit.
Before approval, crews must complete an on-site evaluation:
Full deep clean with checklist
Linen steaming and closet setup
Branded items placement
Real-time evaluation by a Wander Project Manager
Only those who meet the standard move forward.
Our onboarding SOP ensures full vendor alignment:
Welcome message + Slack access
In-person training during setup
Platform access (WOS)
Lockbox and cleaner closet codes
SOP walkthroughs and documentation compliance
This structured training creates consistency from day one.
Every cleaning ends with a photo submission reviewed by our internal team. Vendors are also rated based on guest feedback, scored out of 10.
High-scoring teams are rewarded with incentives and additional homes.
30-day post-onboarding check-in
60-day formal performance review by the Property Manager
Open feedback loops via Slack
This system ensures ongoing improvement, not just compliance.
Wander integrates cleaning with preventative maintenance. Every property receives:
Timed before guest arrivals
Adds a second layer of review to complement post-stay cleanings
Uses a 100+ item Preventive Maintenance Outline
The checklist includes HVAC, batteries, grills, locks, balconies, and more. This keeps homes guest-ready and protects long-term asset value.
Winterization: outdoor plumbing, pool closure, HVAC checks
Summerization: landscaping, window prep, and AC inspections
24/7 concierge and contractor availability
Licensed vendors in every market
Fast dispatch for urgent issues
Collaborative proposals for non-urgent fixes
We reinforce quality across our portfolio through:
Cross-home vendor audits
Recognition and bonuses for 10/10 crews
Rolling out background checks for added peace of mind
This creates a culture of pride, ownership, and high performance.
Wander delivers a luxury-standard experience no matter where the home is located. Our structured approach to local sourcing, in-person training, preventative care, and continuous quality control ensures every Wander property is clean, safe, and guest-ready.
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