When you cancel an eligible reservation, Wander processes your refund automatically. Here's what to expect.
Where Your Refund Goes
Eligible refunds are returned to your original form of payment. Once a refund is approved, you'll receive a confirmation, and the funds will be processed back to the card or payment method used at booking.
Please note that timing can vary depending on your bank or payment provider, and it may take several business days for the refund to appear on your statement.
24-Hour Grace Period
All bookings can be cancelled within 24 hours of booking for a full refund, regardless of your payment method.
Exception: Non-refundable bookings cannot be cancelled or modified once this 24-hour window has passed.
When You Qualify for a Full Refund
To qualify for a 100% refund, your cancellation must be submitted before 4:00 PM EST on the applicable deadline below:
Stays under 15 nights: Cancel at least 14 days before check-in.
Stays of 15 nights or more: Cancel at least 60 days before check-in.
Select properties: Cancel at least 30 days before check-in (noted at the time of booking).
Cancellations After the Window Closes
If you cancel after your standard cancellation window has closed, Wander will relist your reservation dates on the market.
If those nights are rebooked, you'll receive a refund equal to the lower of your original nightly rate or the new booking rate.
Any nights that are not rebooked are non-refundable.
Non-Refundable Bookings
Choosing a non-refundable rate saves you 10%, but the reservation is charged in full at booking and is only eligible for a refund within the 24-hour grace period.
A Few Other Options
Transfers: If your plans change, you can transfer your reservation to another person (same dates and home) at no cost. Just reach out to Wander Concierge.
Extraordinary events: Situations like natural disasters or government travel restrictions do not automatically qualify for a refund. Each case is reviewed individually, so we recommend purchasing travel insurance for added protection.
Need Help?
If you have questions about a refund or don't see it reflected after several business days, our Wander Concierge team is here to help. Reach us at +1 737-377-3205 or through in-app chat.