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What Wander Concierge Does

Our text-based support team is at your service 24/7

When you book a stay with Wander, know that your needs are covered every step of the way. From the moment you make a reservation to the second you check out, our dedicated text-based Concierge Team is available around the clock to make your stay as seamless as possible. Here are just a few things that Concierge can help with:


Need to confirm an amenity at a Wander property before your stay? Feel free to ping our Concierge Team to get quick answers to any questions you might have about Wander and our properties. Alternatively, you can also check out our property pages, help center section, and blog for helpful guides and information.

Bugs and Errors

While our developers work around the clock to keep things running smoothly, there will be times when you'll encounter the occasional bug on our platform. Whether you're encountering a website glitch or a booking bug, you can report these to our Concierge Team, who will then pass them along to our developers for fixing.

Property Concerns

Whether you need a hand in heating the hot tub or finding extra coffee pods, our Concierge Team is just a chat away if you need anything. Should there be any hiccups during your stay, Wander Concierge has you covered 24/7, too.

Special Requests

In case you didn't know, Wander Concierge can also do special requests for you such as making restaurant reservations, checking on lost and found items, and arranging for item shipments before your stay (availability varies per property).

Travel Recommendations

Our Concierge Team can also give you personalized travel recommendations so you can plan your trip with ease. Whether you're a foodie, an adventure seeker, or a relaxation enthusiast, they can elevate your experience by suggesting top-rated vendors in the area.

Give it a try! You can reach out to Wander Concierge through the "Concierge" tab in the Wander App or via SMS at +1-737-377-3205. Learn more about Wander Concierge here.


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